Warehouse Operative

To carry out all warehouse activities safely, accurately and efficiently, ensuring
stock is received, stored, picked, packed and despatched in accordance with
company procedures, customer requirements and applicable quality, health and
safety standards.

The Warehouse Operator is responsible for maintaining high standards of stock
accuracy, product quality, housekeeping, traceability and service performance
throughout the warehouse operation.

Also ensure that the company operates in line with all legal requirements always
including Health & Safety and General Data Protection Regulation (GDPR)
requirements.

Receive and unload containers, vehicles and deliveries safely and
accurately.
• Check incoming stock against documentation, including quantity, product,
batch and expiry where applicable.
• Complete accurate stock put-away and ensure products are stored in the
correct location.
• Pick customer orders accurately, following the required 3-point check –
product, quantity and location.
• Pack orders correctly and securely in accordance with customer and
company requirements.
• Prepare and load orders for despatch, ensuring the correct products are
loaded onto the correct vehicle.
• Complete all required warehouse system transactions accurately and
promptly.
• Carry out stock counts and support investigations into stock discrepancies.
• Maintain stock accuracy, traceability and correct stock rotation.
• Identify and report damaged, incorrect, missing or expired stock.
• Maintain a clean, organised and safe warehouse environment.
• Follow all SOPs, Working Instructions, Health & Safety and quality
requirements.
• Use warehouse equipment only when trained and authorised.
• Report accidents, near misses, hazards and quality issues.
• Support warehouse KPIs including picking accuracy, stock accuracy, OTIF,
productivity and despatch accuracy.
• Work flexibly across warehouse functions and support colleagues as required.
• Complete all required training and maintain competency for assigned tasks.
• Ensure compliance regarding medicinal item despatch is followed.
• Ensure that local Quality Management System requirements, including Good
Manufacturing Practice and Good Distribution Practice requirements are
adhered to at all times.

Person Specification

Education/Qualifications/Training

Essential

No specific formal qualification or previous warehouse training required. Role-specific training will be provided after appointment; equipment may only be used once trained and authorised.

Desirable

• Previous forklift / material handling equipment (MHE) training relevant to the equipment used in the role.
• Warehouse or Logistics qualification/training.
• Manual Handling training.
• Health & Safety training.

Skills/Knowledge

Essential

• Communicate clearly, report problems and ask for help.
• Count items and check numbers accurately.
• Check details and complete records accurately.
• Learn warehouse tasks and systems with training.
• Follow written and spoken instructions, including safety and quality procedures.
• Work well as part of a team.

Desirable

• Basic awareness of stock rotation, traceability or warehouse quality checks.
• Basic IT skills.
• Ability to organise tasks independently and work to agreed deadlines while maintaining accuracy and following procedures.
• Ability to use initiative.

Experience

Essential

No previous warehouse experience required. Relevant transferable skills may be demonstrated through employment, education, volunteering or other activities.

Desirable

• Previous warehouse, logistics or distribution experience, including picking, packing, despatch, goods-in, unloading or stock put-away.
• Experience of stock checks, counts and maintaining stock accuracy.
• Experience using a warehouse management, stock-control or ERP system.
• Experience handling products safely and following SOPs, Working Instructions and
• Health & Safety procedures.
• Experience working to accuracy, productivity or service targets.
• Experience in a healthcare, pharmaceutical, GMP/GDP or other regulated environment.

Personal Qualities

Essential

Willingness to complete training, put guidance into practice and act on feedback. Flexible approach to learning different warehouse tasks and supporting colleagues within training and authorisation.

Values

Essential

Ability to demonstrate behaviours consistent with Rocialle’s CARE values, using examples from employment, education, volunteering or other activities. Prior knowledge of the company’s values terminology is not required.

• Committed -Demonstrates commitment to delivering high-quality work, continuous learning, and collaborative working to achieve positive outcomes for customers.
• Agile – Demonstrates a flexible and adaptable approach, proactively identifying opportunities for improvement and responding effectively to the needs of others and changing priorities.
• Respectful – Demonstrates fairness, consistency and honesty in their approach, acts in the best interests of others, and listens to and treats people with dignity and empathy.
• Ethical – Demonstrates accountability for their actions, ensures compliance is embedded in their approach to work, and takes responsibility for supporting sustainable practices.