Customer Service Representative

MidMeds is a leading national supplier of both medical supplies and medical equipment. Our aim is to be the most customer-friendly, reliable and price competitive medical supplier within the UK. We offer a total supply solution, including medical equipment, supplies and consumables, single-use surgical instruments, medical furniture, and pharmaceuticals.

We are looking for a motivated and enthusiastic individual to take on this customer-focused position. This role involves calling new and existing customers to gather orders, answer the telephone, and deal with daily enquiries. The successful candidate must be proactive in building long-lasting relationships with our customer base.

Your approach will be personalised to each customer, and you will have a proven track record of demonstrating a strong work ethic and great customer service delivery.

• At least 2 years office experience
• Experience using CRM and Accounts Software
• A positive can-do attitude with the ability to work on their own as well as a part of a wider team
• Excellent communication skills are essential for this role too
• Good problem-solving skills
• Be always professional and courteous
• Ensure a high level of product & service understanding

• Inbound & Outbound customer service roles
• Customer service management
• Experience of using business systems such as ERP, sales ordering, eCommerce
• Open to collaborative working and feedback
• knowledge of Microsoft Office applications, including Word, Excel and PowerPoint