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Customer Service Order Processor (9-12 Month FTC)

Department
Customer Services
Location
Mountain Ash
Hours
37.50 / week
Closing Date
18/02/2026
Back to careers How to apply

Job Purpose

To deliver a market-leading service to all customers by delivering exceptional levels of customer focus, building long term service relationships between Rocialle Healthcare and the customer. A proactive retention mind set to develop existing customer base/new customers, securing revenue and profitability.

Key Responsibilities

  • Dealing efficiently with Customer email orders.
  • Ensuring stock is available for shipment at time of order.
  • General product information/codes.
  • Checking order details… address/item code/price/Quantity/ stocks/forecasts
  • Liaising with the Account Managers on order discrepancies.
  • Sending order confirmations

Education / Experience

Person Specification    
Requirements Essential Desirable
Skills/Knowledge
  • Enthusiastic, hardworking, and determined.
  • Excellent communication skills (verbal and written) and the ability to build good customer relationships.
  • Work as an active member of a multi-disciplinary team, working independently and in a team environment.
  • Strong collaboration skills (across departments and sales teams).
  • Time management and organisational skills.
  • Attention to detail and understand importance of timely communication.
  • Flexible and able to react quickly to the needs of the customer.
  • The ability to handle complaints and difficult situations in a patient, calm and effective way.
  • Works proactively to prevent customer issues.
  • IT literate (Microsoft Office)
Experience
  • Proven customer service management experience is essential.
  

 
Personal Qualities
  • Friendly and approachable
  • Customer focused
  • Sales experience

How to apply

To be considered for this role, please submit your CV to our Human Resources Department via email ([email protected]) by the closing date listed.

Please note that the above statements outline the principle functions of the role and this is not an exhaustive list. The role holder may be asked to perform other tasks and duties commensurate with their skills and experience.