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Business Account Specialist

Department
Commercial & Marketing
Location
Mountain Ash
Hours
40 / week

Job Purpose

As Business Account Specialist for new markets, you will have an unrelenting passion for customer business development and high-quality account management. With the customer at the heart of our business, and within a new market sector, you will be the face of the business in all aspects of customer acquisition and customer service. You will be an external facing ambassador for the new divisional brand, and will have a very well organised, measured, and planned approach to growing customer value. You will do this, through tactics including, basket expansion, following through campaigns and delivering exceptional levels of customer service. Your approach will be personalised to each customer, and you will have a proven track record of demonstrating a strong work ethic and high performing sales growth delivery.

Key Responsibilities

• To ensure that the Company operates in line with all statutory requirements including, but not limited to, Health & Safety and Data Protection requirements always.

• Observe the principles of cGMP, cGDP, Working Procedures, General Rules and Company Procedures within the Quality and Health & Safety systems.

• Compliance with Anti-Bribery & Corruption Procedures.

• Customer prospect and acquisition nurturing & development vs. target

• Proactive outbound customer telesales/email contact to required target

• High level communication, delivered with the appropriate brand ‘tone of voice’

• Existing customer basket expansion delivering sales and profits targets: demonstrate the ability to up-sell and cross sell, whist identifying buying signals and opportunities

• Develop tactics based on exceeding national/regional incumbent customer providers/competitors.

• Customer account management: covering acquisition, follow up, onboarding, sample management, customer service, invoice queries and first line service resolution/complaints

• Deliver against agreed KPIs

• Provide regular updates to the Commercial & Marketing stakeholders, and strive to refine and continuingly improve our offer

• Be always professional and courteous

• Ensure a high level of product & service understanding

Education / Experience

• Experience of using business systems such as ERP, sales ordering, eCommerce

• Ability to work methodically and meet deadlines

• Confident self-starter who is happy to work on your own initiative

• Strong communication and presentation skills

• Open to collaborative working and feedback

• Positive, ‘can-do’ attitude, with the willingness and enthusiasm to develop

• Knowledge of Microsoft Office applications, including Word, Excel and PowerPoint

• Inbound & Outbound telesales in B2B environments

• Customer service management

• Proven track record of customer acquisition development

• Telesales/Account management within the UK Healthcare Acute/Primary sector

How to apply

To be considered for this role, please submit your CV to our Human Resources Department via email ([email protected]) by the closing date listed.

Please note that the above statements outline the principle functions of the role and this is not an exhaustive list. The role holder may be asked to perform other tasks and duties commensurate with their skills and experience.